Health and hygiene protocols

Protocols in our facilities

• All facilities are disinfected daily
• You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory
• Protective screens in customer service areas
• The lifts can only be used by one person at a time or at most by 2 people who share the same room
• Room keys will be disinfected before handing them over
• Rugs have been removed from all rooms
• Towels and bed linen are washed at high temperature
• TV remote control and telephone are sterilised daily in all rooms
• Open or foot-operated waste bins lined with a bag

Protocols for guests

• Wearing masks is compulsory
• They will find hand sanitiser in the common areas
• Insofar as possible, payments should be done by credit card
• POS systems will be disinfected regularly

Protocols for our employees

• All members of staff know the new health and safety measures
• Staff uniforms are washed and disinfected daily
• Co-workers must stay at least 1.5 metres apart
• Reception staff will disinfect the counter every time they finish attending a client

Catering protocols

• The number of people will be controlled to avoid overcrowding
• Menus will be removed from dining area

• In the kitchen department, for your safety and that of our workers, we have always strictly maintained the HACCP-Critical Control Points and Hazards Analysis system, increasing the protocols established by COVID-19.
• Disinfection of products by establishing an area for the collection of goods.
• Responsible declaration of suppliers.
• Cleaning and disinfection of surfaces before and after use and always after the daily shifts. Using cleaning and disinfection products that comply with current regulations, approved by the Ministry of Health.
• Temperature taking with a non-contact thermometer available to clients at reception.

• Cleaning products will be used (disinfection and viricides) with the regulations marked by Health.
• The entire hotel has been cleaned and disinfected in accordance with the regulations set out by the Ministry of Health.
• Pillows, decorative blankets, bed mats, information material (on bedside tables, desk and wardrobe) are removed.
• Auxiliary clothing is removed from the wardrobes.
• Reduction of amenities.
• We increase the duration of the ventilation of the room.
• Use of an ozone machine.
• Disinfection of Hangers, Telephone and Remote Control, minibar products and single-use glasses.
• Disinfectant mats at the entrance. Installation of disinfection mats at hotel entrances to prevent the entry and spread of pollutants.